Question 1

How do I book a massage?

Accepted Answer

You can reserve directly through our website or contact us via WhatsApp or Telegram for quick confirmation, social media channel. We recommend arriving 10–15 minutes early to begin your experience smoothly.

Question 2

Where is Cholsa Spa located in Phnom Penh?

Accepted Answer

Cholsa Spa is located in Tuol Tompoung, near Russian Market. Our location offers a peaceful retreat within easy access of central Phnom Penh.

Question 3

What are your opening hours?

Accepted Answer

We are open daily from 10:00 AM to 11:00 PM. We recommend booking in advance to secure your preferred time.

Question 4

How much is a massage in Phnom Penh at Cholsa Spa?

Accepted Answer

Our massage prices are clearly listed on our menu page. Rates reflect the quality of our private treatment suites, professional therapists, and refined spa environment in Phnom Penh. We offer options ranging from traditional Khmer massage to couple experiences and spa packages.
First time guest usually book for a khmer massage or aromatherapy oil massage.

Question 5

What should I wear during a massage?

Accepted Answer

We provide appropriate attire for your treatment. Your therapist ensures proper draping at all times so you feel comfortable and respected throughout the session.

Question 6

Is Khmer traditional massage painful?

Accepted Answer

Khmer massage can involve firm pressure, but your therapist will always adjust techniques to your comfort level. Simply let us know your preference before or during your session.

Question 7

What can I expect during my first visit?

Accepted Answer

You will be warmly welcomed, guided through a short consultation about your preferences, and escorted to your private suite for a personalized massage experience.

Question 8

Are your massage rooms private?

Accepted Answer

Yes. All treatments are conducted in private suites designed for comfort, discretion, and uninterrupted relaxation.

Question 9

Is massage safe if I have muscle pain or stiffness?

Accepted Answer

Many guests seek massage for muscle tension and stiffness. Our therapists can adjust pressure accordingly. If you have specific medical conditions, we recommend informing us beforehand.

Question 10

Do you offer spa packages or gift vouchers?

Accepted Answer

Yes. We offer curated spa packages and gift voucher options — ideal for special occasions, anniversaries, or thoughtful gifts.

Question 11

Do you offer couple massage in Phnom Penh?

Accepted Answer

Yes. We provide private couple suites designed for partners who wish to relax together in a calm and intimate setting.

Question 12

How do you maintain hygiene and cleanliness?

Accepted Answer

Each room is sanitized between sessions, fresh linens are prepared for every guest, and strict hygiene standards are maintained throughout the spa to ensure your safety and peace of mind.

Question 13

Are your therapists trained?

Accepted Answer

Yes. All our therapists are professionally trained in traditional Khmer massage and modern spa techniques. We focus on proper technique, hygiene, and guest comfort for every treatment.

Question 14

Do you have parking available?

Accepted Answer

Yes, parking is available near our spa. Our team will be happy to assist you when you arrive.

Question 15

Is gratuity or tip required?

Accepted Answer

Tipping is not required, but it is always appreciated if you enjoyed your treatment and service.

Question 16

Are your prices fixed or are there extra charges?

Accepted Answer

Our prices are fixed and clearly listed. All prices are inclusive of VAT, and there are no hidden charges.

Question 17

What is your cancellation policy?

Accepted Answer

If you need to cancel or reschedule, please inform us at least a few hours in advance so we can offer the time slot to another guest in our website or social media. Cancellation policy varies if you book through other third-party app.

Question 18

What happens if I arrive late for my appointment?

Accepted Answer

If you arrive late within 15 minute we be shortened your time to avoid delaying the next guest. If 30 minute we will consider it as a cancellation. We recommend arriving 10 – 15 minutes early to fully enjoy your experience.

Massage Spa FAQs in Phnom Penh